Naturally, we want you to be delighted with every garment you order from us. So you can usually return any items for free for a replacement or a full refund, in the unlikely event you are not completely satisfied.

1. Simply contact our Customer Services team by emailing sales@X3Ltd.com stating order number, full name, address, garment(s) to be returned and the reason for the return.
2. Return the unworn / unwashed garments to our office / school reception with your order sheet or number if you no longer have this.
4. Then leave it to us. We will give you a full refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.

Products we’re unable to accept back

We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.
Or the following:-
(a) Personalised Items

(b) Worn or washed items

(c) Consumables (as defined from time to time by X3);

(d) Christmas & Seasonal Product e.g. The Christmas Shop

(e) Any Goods which X3 does not carry as core stock (as defined by X3 from time to time);

(f) Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods);

(g) Samples;

(h) Any Goods which have been in the possession of the Buyer for more than 28 days after delivery;

(i) Deal products;

(j) Discontinued lines;

(k) Seasonal products;

(l) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles

Please note

If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.